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Sales Policies
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Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and E-Ticket(s) by email.
How to use the eTicket - Please have a printout of E-ticket for boarding the bus.
Reschedule, Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered. Rescheduling is permitted subject to certain restrictions. Please review the specific conditions and limitations below.
Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.
Condition of Use
- 1. The ticket is valid only for the date and time stated on the eTicket.
- 2. Customers must bring a valid ID with a name to match the passenger name on the eTicket (confirmation email) at boarding for ID Check.
- 3. The printout of E-tickets must be signed by customer as proof of boarding.
- **Passenger should arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.
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Reschedule & Refund
Change of plans? No problem! With GotoBus.com, tickets are available to be rescheduled subject to certain restrictions with a small fee.
**Tickets can only be transferred between Bustickets Inc routes.
How to Reschedule:
All tickets are permitted be rescheduled 2 hours before departure with a small fee. To easily reschedule online, please click Reschedule and follow the instructions.
Refund: No voluntarily refund. A full refund is only provided when:
- 1. The bus is canceled by the bus operator, and the customer is unable to reschedule.
- 2. The bus fails to arrive at the designated bus stop. Please contact bus operator for confirmation about the bus status.
- 3. The bus is full, and the customer is unable to wait for the next available bus.
Bus Delay: If the bus is delayed over 2 hours due to unforeseen circumstance (such as weather, traffic, or urgent maintenance), you can:
- 1. Wait for this bus, or
- 2. Free reschedule to other time for the SAME route (same departure and arrival).
Miss Bus: NO reschedule, NO refund
Bus Full:
- 1. Wait for the next bus, or
- 2. Free reschedule to other time for the SAME route (same departure and arrival), or
- 3. Refund
- *If you decides to wait for the next available bus and is able to board it, NO refund anymore
Kids & Infants: children and infants are counted as adults, and no exceptions are made, even if passengers claim they can hold them on their laps.
Ticket Verification: Busticket Inc conducts ticket verification upon boarding, and passengers must present valid identification and their E-Tickets to board the bus.
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