GotoBus > NY-OH Ticket Inc. Terms and Conditions

Sales Policies


Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and E-Ticket(s) by email.


How to use the eTicket - Please have a printout of E-ticket for boarding the bus.


Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.


Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.


Condition of Use

  • 1. The ticket is valid only for the date and time stated on the eTicket.
  • 2. Customers must bring a valid ID with a name to match the passenger name on the eTicket (confirmation email) at boarding for ID Check.
  • 3. The printout of E-tickets must be signed by customer as proof of boarding.
  • **Passenger should arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

Rescheduling & Cancellation Policy


  • Rescheduling Policy:
      A.0~7 hours before the departure time: NO reschedule
      B.7+ hours from the departure time: 20% of the total fare, 1 time only

  • NO reschedule after the departure time: Special case please contact Jaguar Bus directly.

  • Bus Delay Due to Traffic: if the bus is delayed more than 2 hour due to traffic conditions, NO refund is provided, only FREE reschedule.

  • Refund Policy: refunds are generally not provided, except in cases where the bus is canceled by the Jaguar Bus.

  • Cancellation: cancellations are not permitted.

  • Bus Delay (weather, traffic): Reschedule is permitted with a fee follow by the rescheduling policy at clause 1; unless the bus is delay more than 2 hours, then FREE reschedule is permitted, NO refund.

  • Kids & Infants:children and infants are counted as adults, and no exceptions are made, even if passengers claim they can hold them on their laps.

  • Open Ticket: If a customer is unable to board the bus due to personal reasons (such as family matters, illness, etc.), a refund is NOT permitted. However, they have the option to convert their ticket into an open ticket within the Gotobus system. The open ticket will be valid for Four months from the cancellation date, and the customer must submit relevant proof to support@gotobus.com.

  • Ticket Verification: Jaguar Busconducts ticket verification upon boarding, and passengers must present valid identification and their E-Tickets to board the bus.


    • General Information


    Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.


    Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.


    Severe Weather - Customers are encouraged to check the GotoBus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.


    Bicycles - Bicycles may be transported based on space availability. Additional luggage space cannot be reserved.

    Pets - Pets will not be transported.


    Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or misplaced baggage.


    Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.


    Prohibited Behaviors on the Bus - No Smoking, Drinking, Gambling, or Loud Talking


    Alcoholic Beverages - Customers are refrain from bringing any alcoholic beverages onboard


    Cell Phones - "Limited" with respect and courtesy to your fellow passengers.


    Wi-Fi - Wi-fi service is offered by some of the carriers in the East Coast. Additional schedules may be added during weekends and holidays which are served by third party's buses, it is not guaranteed that there will be wi-fi access as advertised. Please contact the bus company in advance to confirm service availability.


    Minor Travelers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.