If the transaction has been denied for any reason, your credit card or debit card will not be charged by GotoBus/TakeTours. However, your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release these funds between three and 30 business days after the transaction or upon use of your credit card or debit card. We offer our sincerest apologies for this inconvenience, but there is absolutely nothing Gotobus/Taketours can do to prevent it. Customers who feel their funds are being held too long should contact the bank that issued their card. This phone number is generally located on the back of the card.

If you received an AVS mismatch, it means that the address provided at checkout did not match the billing address of the cardholder. If you had an error with your billing address, we did NOT charge your card.An error like this stops the transaction. However, sometimes when a transaction fails, the bank has already received the request for funds. As a result, the bank holds the money for a few business days for security reasons (exactly how long depends on the bank).It will generally return to your account after two or three business days. You may contact your bank to find out exactly how long the hold will last.

We are always looking to protect our clients and prevent Unauthorized transactions, because of that we kindly require the Credit Card Holder to fill out and sign the authorization form and send to us along with a photo of the credit card and photo Id. We can only release your order after we receive those information. 

There are many potential reasons why your card was declined. It could be caused by entering the wrong card number or expiration date, or if you have insufficient credit or a daily transaction limit. You may have entered the billing information incorrectly, causing an AVS mismatch.

In this case, you may need to contact your bank or card issuer to verify the information you are entering.

No, bus tour is only available for online purchase. All reservation should be made online in advance.

Wallet is a form of payment when you are purchasing anything on our website, it is as good as paying with a credit card.

If you are eligible to cancel your order, you'll have the option to transfer the ticket value as credits into your Wallet for immediate use. This way, you won't have to wait 3-5 days for the refund to be processed and you do not need to pay the handling fee.

You cannot add money into the Wallet directly, yet, you can add credit into the Wallet if you have an active gift card or canceling a trip. 

Customer wallet credits are associated with your email and can only be used by you. However, you can use these credits to purchase a ticket/voucher for someone else. The credits will not expire. 

Credit/Debits Cards: Visa, master, AmExIt's simple to make a payment with your credit/debit card, pre-paid cards or any major credit card. Just follow these easy steps

   Add the product to the shopping cart

   Select proceed to checkout

   Select credit card under payment method and add your credit card information.

 PayPal: PayPal is an electronic payment system that allows you to pay through the use of your PayPal account or through the PayPal Website.
If the status of your PayPal transaction shows as "Payment Review", reservation is not confirmed until cleared receipt of the payment. In case of any price changes at the time of confirmation, we will notify you of the price change and ask your acceptance before processing your order.To make checkout faster, you'll log in to your PayPal account on the checkout page of Gotobus/Takeours, login your PayPal account and proceed with the payment.

Cashier Check & Money Order: Payment may be made by money  in U.S. funds only. Please complete an order online and select Money Order as your payment type; you will receive an order number afterward. For money order, mail your payment to this address: 19 Broadway, Arlington, 02474. We don't accept fax copy. When we receive the mail package, we will process. Once we process your money orders, we will email you the e-Ticket.

Cash: Only walk in customers can pay cash in our offices.