Tickets

Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Greyhound tickets is strictly prohibited and will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time for which purchased. Greyhound is not responsible for lost or stolen tickets. Ticket sales are limited to nine per purchaser.

Fares & Fees

Fares are valid ONLY for the schedule, date and time for which quoted. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes, fees and carrier price differences. For non-refundable and advance purchase tickets, departure dates and times may be changed for a fee provided that advance purchase requirements are not violated (including holiday blackout restriction) and all transactions and travel are completed within a year of the original purchase date. Request for exchanges must be made prior to the original travel date; otherwise, the ticket will be null and void. Exchange of tickets must be processed at a terminal location. Web fares can change. Peak and holiday travel blackouts may apply. All unrestricted one-way and round trip tickets are good for one year from the date of sale, provided that exchange or refund is made prior to scheduled travel date; otherwise, the ticket will be null and void. Fares are payable in U.S. dollars only unless stated otherwise. More information on specific fare classes and restrictions can be found at the Greyhound ticket office and on this website.

Refunds & upgrades

For refundable tickets only, unused one-way and round-trip walk-up fare tickets have a refund value equal to the fare paid, unless otherwise expressly stated on the ticket. Advance purchase discount fares are non-refundable and may be upgraded to a walk-up fare for a charge of $20 per transaction plus the difference between the advance purchase fare and the walk-up fare; provided, however, that if the walk-up fare is less than the advance purchase fare, no refund will be given. Origin and/or destination may NOT be changed via upgrade.

Important information regarding print at home tickets

• Print ticket(s) before arriving and proceed directly to boarding area.
• Each passenger must present a ticket to board the bus.
• Tickets are nontransferable. If presented for transportation by any person other than the person for whom originally purchased, the ticket will be void and may be confiscated.
• If a passenger has chosen to receive a Print at Home ticket, it is solely the passenger’s responsibility to print the ticket in advance of travel.
• Each passenger must have a separate travel document and each trip must have a separate travel document. Do not print multiple tickets on one page or on the back of a page. Special Fares Student discount fares require a Student Advantage membership. Veterans Advantage discount fares require a Veterans Advantage membership. Any Senior citizen discounts that are offered require proof of age. Military discounts require a valid United States military ID presented upon request. Special fares are subject to availability. If the quoted fare price is no longer available at the time of final booking, the current price will be displayed as an option.
  
  Travel Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control.  However, carrier will make reasonable attempts to minimize the delays and/or make alternate arrangements to enable bus travel to your final destination.  With the exception of Priority Seating, Express Service and accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic.
  
  Baggage Greyhound expressly disclaims liability for any lost or damaged baggage and for any injuries caused by or resulting from shifting baggage. Passengers should keep baggage, including any personal belongings, in their possession at all times. Greyhound does not check bags and does not assume any responsibility for the safe and secure transport of bags over its routes. Baggage must comply with Greyhound’s baggage allowances and restrictions, available here. Certain articles are not accepted for carriage. Click here for a list of items which are not accepted. Passengers are responsible for properly tagging and identifying their baggage, including name and address. Passengers wishing to stow baggage in an under-bus baggage compartment do so at their own risk and may only place bags in such compartments with a company staff member present. Passengers are responsible for picking up their baggage promptly upon arrival and for transferring their baggage from one bus to another during a transfer, as applicable. Storage charges apply for baggage left at a Greyhound location. Passengers requiring special assistance with their baggage should speak with a staff member at a ticketing counter to make necessary arrangements. 
  
  Customers traveling in wheeled mobility devices Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible. This is important because seating is limited for all passengers, many trips involve multiple carriers and some schedules are reservation only. Greyhound may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device. If you have questions or concerns regarding your travel contact Greyhound Customers with Disabilities Travel and Assistance Line.
  
  Limitation of liability
  
  Greyhound is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
  
  COVID-19 WARNING.  Greyhound cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while utilizing its services or premises. It may not be possible to prevent against the presence of the disease and if you choose to utilize Greyhound’s services and/or enter onto its premises, you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. 
  
     ASSUMPTION OF RISK. By using Greyhound’s services and/or premises you acknowledge and agree that you have read and understand the warning concerning COVID-19 and accept the risk of contracting COVID-19 for yourself and/or your family in order to utilize Greyhound’s services and/or enter its premises. 
  
     WAIVER OF LAWSUIT/LIABILITY. By using Greyhound’s services and/or premises you acknowledge that you forever release and waive any right to bring suit against Greyhound and/or its insurers, owners, officers, directors, managers, officials, trustees, agents, employees or other representatives in connection with exposure, infection and/or spread of COVID-19 related to utilizing Greyhound’s services and/or premises. You understand and agree that by using Greyhound’s services and/or premises that this waiver means you give up any right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim you may have to seek damages, whether known or unknown, foreseen or unforeseen.
  
  Smoking is prohibited
  
  Select schedules will offer Comfort Stops to allow you to hop off the bus for a bit.
  
  International Travel Passengers must have proper travel documents which may be checked at or prior to boarding an international schedule and which will be required for entry into another country.