Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by email.

How to use the eTicket - Simply present your eTicket on the email or APP to the staff.

Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory. While the bus operators will make every effort to operate its services as scheduled, when this fails to occur full refunds or alternative travel arrangements will be offered.

• No rescheduling within 24 hours of departure.
• Within 2 hours of the initial purchase, there is no fee for rescheduling. After this, there is a $1 fee per ticket for the first online reschedule, $2 for the second, and $3 for the third.
• The fee for rescheduling made through GotoBus's customer service agent starts at $5 fee per ticket.
• Tickets can only be rescheduled to the available schedules for the same route in the same direction provided by the original bus carrier.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.

Condition of Use -
(1) The ticket is valid only for the date and time stated on the ticket.
(2) Customers must bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check.
(3) Customer's name (s) on e-ticket must match passenger's (or one of the passengers') name.

Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check the Gotobus Website - Weather Advisory for any bus cancellations on selected routes or call the phone number located on your eTicket for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

Wi-Fi - WiFi (in bus entertainment with pre-loaded movies)